Are you aware of
the expectations your customers, employees, investors, local community and the
wider public hold for your company? This training helps to understand why is it
crucial to know and understand the expectations of your stakeholders. Especially
now when the business culture is getting more transparent and societies have
elevated standards for companies. We’ll learn about risk management and
management styles that grow company’s value. By the end of this training you
know how to map stakeholders’ expectations and have practical implications of
how to engage and have an efficient dialogue with your stakeholders.
How to Map and Design Customer Experience?
It all starts with
people. This training is for you if your aim is to design such customer
experience that brings back your customers again and again. The course is led by one of the strongest experts
in Estonia who shares her knowhow and practical implications on mapping,
creating, managing and measuring your customer