Stakeholders' Expectations– License to Operate
Are you aware of the expectations your customers, employees, investors, local community and the wider public hold for your company? This training helps to understand why is it crucial to know and understand the expectations of your stakeholders. Especially now when the business culture is getting more transparent and societies have elevated standards for companies. We’ll learn about risk management and management styles that grow company’s value. By the end of this training you know how to map stakeholders’ expectations and have practical implications of how to engage and have an efficient dialogue with your stakeholders.
How to Map and Design Customer Experience?
It all starts with people. This training is for you if your aim is to design such customer experience that brings back your customers again and again. The course is led by one of the strongest experts in Estonia who shares her knowhow and practical implications on mapping, creating, managing and measuring your customer experience.